Find answers to frequently asked questions about returns

<main id="isPasted"><h3 id="do-you-accept-returns">Do you accept returns?</h3><p>Yes! We do accept returns with respect to the following conditions:</p><p>- The item must have been sold on our online store<br>- The return or exchange request is made within 12 days of the order date.<br>- The refund will be issued within 10 business days of the receipt of the returned product.</p><p>There will be a 5.0% restocking charge on all returns.</p><p>All returns must include a copy of our invoice or packing list. Shipping charges are non-refundable. (Exception: defective or mis-shipped merchandise will be replaced or fully refunded).&#xA0;</p><p>Please <a href="https://shopify.com/14867804/account" rel="noopener" target="_blank">log in</a> to your account on our site to <a href="https://shopify.com/14867804/account" rel="noopener" target="_blank">request a return</a> and we will send you a shipping label.</p><h3 id="can-i-exchange-an-item">Can I exchange an item?</h3><p>We do accept exchanges and they follow the same conditions as returns.</p><p>In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.</p><h3 id="are-returns-free">Are returns free?</h3><p>For returns within the US, you will need to pay the cost of shipping, which is typically around $6. Returns from outside of the US are the responsibility of the buyer.</p><p>Feel free to contact our support team for more details.</p><h3 id="how-long-does-it-take-to-process-a-return">How long does it take to process a return?</h3><p>Returns are confirmed within 14 days of receiving the package at our warehouse.</p><p>Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.</p><h3 id="please-note">Please note:</h3><p>If your item was purchased from another vendor you must return or exchange it through that vendor following their return policies. We ONLY accept returns or give refunds to items purchased on our official website: definemefragrance.com.&#xA0;</p><p>We don&apos;t refund or exchange items purchased from or via any other vendor, there are no exceptions.</p><h3 id="damaged-merchandise">Damaged Merchandise</h3><p>If your item arrives damaged, we require a photo of the damage and the condition of the packaging. Please email the photo of the damage and write a short explanation of the damage to support@definemefragrance.com. Once we receive the photo and explanation of the damage, we will ship a replacement. Thank you for your cooperation.&#xA0;</p><h3 id="order-cancelation">Order Cancelation</h3><p>Orders may be canceled within 12 hours of the order being placed via email to&#xA0;support@definemefragrance.com. If an order cancellation request occurs after 12 hours or after the order has been shipped, the order will be canceled and funds will be returned when all products are returned unused to:</p><p>DefineMe<br>2233 Barry Ave<br>Los Angeles CA 90064</p><p>The customer is responsible for all shipping costs associated with canceled orders after it ships from DefineMe.</p></main>

Returns

Find answers to frequently asked questions about shipping

<h3 id="shipping-methods">Shipping Methods</h3><p id="isPasted">We ship our packages via USPS or UPS ground. &#xA0;For any orders under $80, we ship USPS First Class by default. If you would like it faster, you can choose that option at checkout via either USPS or UPS.</p><p>For orders over $80, we ship free via USPS first-class mail. If you would like it faster or prefer to use UPS, you can make that selection at checkout.</p><p>For our international customers, we offer both USPS and UPS rates at checkout. &#xA0;There will also be a small handling fee of $3 added to orders to cover customs.</p><p>All orders are usually shipped within 2-5 business days of receipt, in the order they are received. Actual shipping time may take 2 to 10 days to receive thereafter, depending on distance.</p><h4 id="isPasted">Shipping and Handling Rates</h4><p>US orders $30 or less: $7 flat rate<br>US orders: $31-$79: $9 flat rate<br>US orders $80 or more: free shipping</p><p>US orders of perfume sample(s) only: free shipping</p><p>International Shipping: UPS or USPS rates at checkout</p><p id="isPasted">Please remember... We have no control over Postal Carriers, customs, or suggested arrival times. Although the U.S. Postal Service quotes air mail arrival within 7 to 14 days, it may take much longer, depending on your country&apos;s Customs Officials and postal routes. The price difference between air and ground rate only guarantees the time of arrival to the shipping country&apos;s postal system. We also have no control over customs fees or duties charged by your country. We apologize for any inconvenience or delays, but unfortunately, they are beyond our control.</p><h3 id="how-can-i-track-my-package">How can I track my package?</h3><p>Once you have placed your order, we will send you a confirmation email to track the status of your order.</p><p>Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it): <a href="https://definemefragrance.com/pages/track-your-order" id="isPasted">https://definemefragrance.com/pages/track-your-order</a></p>

Shipping

Find answers to frequently asked questions about payments

<h3 id="what-payment-methods-do-you-accept">What payment methods do you accept?</h3><p>You can purchase on our website using a debit or credit card.</p><p>We additionally offer support for PayPal, Afterpay, Klarna, Shop Pay, Apple Pay, and Google Pay.</p><p>You can choose these payment methods at checkout.</p>

Payment

Find answers to frequently asked questions about DefineMe Subscriptions

<h3 id="isPasted">What is the DefineMe subscription program?</h3><p>DefineMe Subscriptions is the most convenient way for you to get your favorite fragrances delivered to you on a regular schedule. We automatically send your favorite products based on your chosen frequency.</p><p>The service is easy to use and customizable, so you can make changes online in your account whenever you need. Just tell us how often you want your products, and we&apos;ll take it from there. When you subscribe, you will receive an extra 15% off your subscription products!</p><h3 id="isPasted">How do I start a subscription?</h3><p>Starting a DefineMe subscription is easy! It can be done while browsing on a product page. To get started, simply select the &quot;Subscribe to save&quot; option for your desired product, select your preferred shipment frequency, and then check out as normal.</p><h3 id="isPasted">What will happen after I start my subscription?</h3><p>After you start a subscription, you will receive an email confirming your subscription. This email will include a link to access the &apos;My Subscriptions&apos; section in your account where you can manage your future orders, subscribed items, and account information.</p><p>We will place your subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each subscription order. You will also receive email notifications regarding other important information related to your subscription account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.</p><h3 id="isPasted">How do I view my upcoming shipments?</h3><p>Your next scheduled shipment for each subscription item will be listed in the subscriptions section of <a href="https://shopify.com/14867804/account" rel="noopener noreferrer" target="_blank">your account</a>.</p><h3 id="isPasted">How do I make changes to my subscription order?</h3><p>Managing your subscription order is easy! You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the subscription section in <a href="https://shopify.com/14867804/account" rel="noopener noreferrer" target="_blank">your account</a>.</p><h3 id="isPasted">How can I modify my delivery frequency?</h3><p>To change the delivery frequency for a subscription item, visit the subscription section <a href="https://shopify.com/14867804/account" rel="noopener noreferrer" target="_blank">within your account</a>. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to Every. To change the delivery frequency for an individual replenishment item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu.</p><h3 id="isPasted">Can I skip a delivery, pause, or cancel my subscription?</h3><p>To skip a subscription order, please visit the subscription section within <a href="https://shopify.com/14867804/account" rel="noopener noreferrer" target="_blank">your account</a> and click the Skip Order button to the right of the upcoming order date to skip the entire order.</p><p>To pause a subscription item, please visit the subscription section within your account and click the pause subscription link to the right of the item you wish to pause. You&#x2019;ll be prompted to select a shipment resume date. Once you&#x2019;ve selected the date and clicked the Pause Subscription button, your replenishment will be paused and will resume shipment on the date that you selected.</p><p>To cancel a subscription, please visit the subscription section within your account and click the cancel subscription link to the right of the item you wish to cancel. You&#x2019;ll be prompted to confirm this action and indicate your reason for canceling.</p><p>Once you&#x2019;ve selected a cancel reason and clicked the Stop Subscription button, your replenishment will be canceled and no future orders will be placed.</p><p>You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed.</p>

Subscriptions

Everything you need to know about placing a pre-order

<h3 id="isPasted">If you would like to preorder an item please be aware of the following:</h3><p>All pre-orders are charged when the order is placed not when the order ships.</p><p>You will be notified via email when your pre-order ships.&#xA0;</p><p>If for some reason you would like to cancel your preorder you may do so prior to shipment. After your order ships, please refer to the below-listed preorder return policy.&#xA0;</p><p>To cancel your pre-order prior to shipment, please contact us at support@definemefragrance.com.</p><p>For pre-order returns you have 14 days from the shipment date, not the order date, to make your return. (Please follow our return policy listed under FAQs!)&#xA0;</p><p>If you are ordering a pre-order item with an in-stock item, you will only be charged for shipping once. You will not be charged when the preorder item ships.</p><p>The pre-order date listed on the product page is an estimate and is subject to change. We will update you if we receive more information on that estimated date.</p><p>DefineMe pre-orders are for highly anticipated product launches. We receive hundreds of requests for these items and do our best to respond to all customer questions concerning shipping updates.</p><p>If you have any questions, please contact us at any time by emailing support@definemefragrance.com!</p>

Placing a Pre-Order

Find answers to frequently asked questions about our ingredients

<h3 id="isPasted">What are your products made out of?</h3><p>The list of ingredients for each product can be found on the individual product page. You may be surprised by how simple our ingredients are, but we like it that way, simple and natural.&#xA0;</p><h3 id="what-is-your-fragrance-oil-made-of">What is your fragrance oil made of?</h3><p>DefineMe&#x2019;s goal is to help you become your best self&#x2014;so it&#x2019;s only fitting that we also choose product ingredients with your well-being in mind.</p><p>DefineMe perfume oils are made with a blend of essential oils, natural fragrance oils, and clean synthetic fragrance oils. In the case of clean synthetics, we would choose to use them rather than an essential oil, when the synthetic is safer on the skin&#x2014;or it&#x2019;s the more eco-friendly, sustainable choice. DefineMe products are made with the best natural, simple, yet effective ingredients, such as sugarcane alcohol, which we use instead of ethanol, and fractionated coconut oil, which we use rather than a chemical base like dyproylene glycol.</p><p>It&#x2019;s also important to make note of what we don&#x2019;t use. In DefineMe products, you will never find phthalates, parabens, petroleum, formaldehyde, or BHT. &#xA0;And, all DefineMe formulas are gluten-free. To find the list of ingredients in each DefineMe product, visit the product&#x2019;s web page.</p><h3 id="are-your-fragrances-gluten-free">Are your fragrances gluten-free?</h3><p>Yes, they are gluten-free. (Unless otherwise noted in the ingredients on the individual product page). The disclaimer here is our organic sugarcane alcohol is manufactured in a facility that also manufactures grain alcohol and our alcohol may have come in contact at some point in the manufacturing process with the grain alcohol. If you have a special condition, please consult your physician to ensure this product would be appropriate for you to use.&#xA0;</p><p><br></p>

Clean Ingredients

Learn all about our conscious beauty efforts

<h3 id="vegan--cruelty-free">Vegan &amp; Cruelty-Free</h3><p id="isPasted">You know that crushing feeling you get when you discover a brand or product you love has less-than-above-board practices? Like, when you realize a fragrance you&#x2019;ve fallen hard for actually has animal product ingredients or test on animals (yeah, that feeling!).</p><p>Part of our core mission at DefineMe Fragrance means you can rest easy knowing that you&#x2019;ll never (ever!) feel that way again. Our fragrances start with many questions: What&#x2019;s its purpose? What should it smell like? What should it be called?</p><p>But one thing that&#x2019;s always a given is that we never include animal products in our ingredients! Cruelty to animals...ahhh, no thank you!</p><p><span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We are PETA-certified vegan and Leaping Bunny-certified cruelty-free.</span></p><p>If you want to learn more, you can check out our blog post <a href="https://definemefragrance.com/blogs/beautified-spotlight/why-we-chose-to-be-a-vegan-cruelty-free-brand" rel="noopener noreferrer" target="_blank">here</a>.</p><h3 id="social-impact">Social Impact</h3><p id="isPasted">We adore creating divine-smelling scents, but the reason we created DefineMe was with a strong pull in our hearts to empower barrier-crushing, mold-breaking women. It&#x2019;s that mission that compelled us to find a social mission to match.</p><p>Since 2016, we&apos;ve donated $1 for every product you&apos;ve purchased to <a href="https://shesthefirst.org/" rel="noopener noreferrer" target="_blank">She&#x2019;s The First</a>, a &#x201C;non-charity&#x201D; kinda charity that&apos;s fighting gender inequality by supporting girls in low-income countries to be the first in their families to graduate from high school&#x2014;and a no-brainer choice! So every time you purchase a DefineMe Fragrance, $1 goes to She&#x2019;s The First* and together we&#x2019;re making a dent in the <a href="https://definemefragrance.com/blogs/beautified-spotlight/31-million-girls-receive-no-education-heres-what-were-doing-about-it" rel="noopener noreferrer" target="_blank">31 million girls worldwide who currently receive no education</a> (crazy, but true!). *DefineMe Dollar includes full-priced products&quot;.&#xA0;</p><h3 id="sustainability">Sustainability</h3><p id="isPasted">We believe that DefineMe&#x2019;s mission to help empower through our scented products includes a responsibility to Mother Earth.&#xA0;</p><p>Since the brand&#x2019;s inception in 2015, we have been working hard to find ways to create products using the most sustainable practices. DefineMe&#x2019;s packaging is deliberately minimal, our boxes are made using FSC-certified paper and vegetable-based and soy inks, and the bottles we use are all either recyclable or refillable. With the exception of our 1.7 oz bottle (which is recyclable), you may repurpose all of our bottles to store other products. Just screw off the pump, clean with hot water, and re-fill.</p><p>Finally, to minimize our carbon footprint, we manufacture locally here in Southern California.&#xA0;</p>

Conscious Beauty

<h3 id="isPasted">Your privacy is extremely important to us!</h3><p>This privacy policy sets out how DefineMe uses and protects any information that you give DefineMe when you use this website. We&apos;re is committed to ensuring that your privacy is protected. WE DO NOT SELL OR SHARE ANY OF OUR CUSTOMER&apos;S INFORMATION; INCLUDING NAME, EMAIL, ADDRESS, AND PHONE NUMBER. PERIOD.&#xA0;</p><p>Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.</p><h4 id="what-we-collect">What We Collect</h4><p>We may collect the following information:</p><p>Name.</p><p>Contact information, including email address.</p><p>Demographic information such as postcode/zip code, preferences, and interests.</p><p>Other information relevant to customer surveys and/or offers.</p><h3 id="what-we-do-with-this-info">What We Do With This Info</h3><p>We require this information to understand your needs and provide you with a better service, in particular for the following reasons:</p><p>Internal record keeping.</p><p>We may use the information to improve our products and services.</p><p>We may send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided.</p><p>From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.</p><h4 id="security">Security</h4><p>We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.</p><h4 id="how-we-use-cookies">How We Use Cookies</h4><p>A cookie is a small file that asks permission to be placed on your computer&apos;s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.</p><p>We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.</p><p>Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.</p><h4 id="links-to-other-websites">Links to Other Websites</h4><p>Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.</p><h4 id="controlling-your-personal-info">Controlling Your Personal Info</h4><p>You may choose to restrict the collection or use of your personal information in the following ways:</p><p>Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.</p><p>If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us <a href="https://definemefragrance.com/pages/contact" rel="noopener noreferrer" target="_blank">HERE</a>.</p><p>We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.&#xA0;</p>

Privacy Policies

<h3 id="statement-of-our-values--aspirations-from-our-founder--ceo">Statement of Our Values &amp; Aspirations from Our Founder &amp; CEO</h3><p>As DefineMe grows and becomes a global business, we understand that we have a deep responsibility to respect Human Rights and comply with international laws. DefineMe&#x2019;s beliefs and values have and always will guide the attitudes, behaviors, and decisions of all DefineMe employees and consultants everywhere as we interact with each other and our customers, partners, and suppliers, as well as the communities where we work and live. This Human Rights and Labor Standards Policy is part of our commitment to these values, as it seeks to ensure that all employees and non-employee workers are treated with the dignity, fairness, and respect they deserve.</p><p>I will try to do everything I can to ensure that all of us at DefineMe maintain our standards of conduct and our respect for each other, by setting a personal example and taking a proactive interest in our performance as individuals and as a team. I&#x2019;m confident that all our employees at DefineMe Fragrance will do the same.</p><h3 id="our-code-of-conduct--ethics">Our Code of Conduct &amp; Ethics</h3><p>DefineMe&#x2019;s Code of Conduct and Ethics is communicated to all employees and is posted on our website. The purpose of the Code is to ensure that all DefineMe employees and those acting on our behalf are aware of the standards of ethical behavior and integrity in all business dealings that are required of management and staff. These standards reduce our business risk and support the development of trust and positive relationships with all business associates, colleagues and partners.</p><h3 id="our-workplace-practices">Our Workplace Practices</h3><p>At DefineMe, we strive to recruit and retain employees who will pursue our business strategy with ethical conduct and integrity in a way that is consistent with our values. Our commitment to our employees is to respect and uphold their rights in all aspects of their employment and engagement with DefineMe. Our approach to creating an ethical working environment stems from a basic appreciation and respect for core internationally accepted labor standards. These employee rights are encompassed in the globally ratified International Labor Organization&#x2019;s Declaration of Fundamental Principles and Rights at Work, which we support.</p><h3 id="employee-rights">Employee Rights</h3><p>We believe that employees should know their rights with respect to their employment with our Company. Employees join DefineMe out of their own free will and in full agreement with the proposed terms and conditions. We do not require any employee to remain in employment for any period of time against his or her will or use practices that restrict any employee&#x2019;s ability to terminate employment. We do not engage in forced labor in any way, and we do not employ children in any part of our business operations. As a minimum, DefineMe employees are rewarded in accordance with laws and regulations governing salaries and benefits in each state and country in which we operate. Furthermore, we respect the right of employees to open communication and human and equitable treatment. We maintain open and direct communication with our employees and encourage their full participation in our business. We provide updates to employees about business activities and results, and all other matters which affect them or may help them perform their roles more effectively. During the course of employment, management is committed to responding to all questions or grievances raised by employees relating to terms and conditions, rights, and any other matters of concern.</p><h3 id="equal-opportunity-diversity--inclusion">Equal Opportunity, Diversity, &amp; Inclusion</h3><p>We strive to maintain an inclusive work culture in which each employee feels respected and valued and has the opportunity to develop and grow in line with business needs and personal aspirations. We offer all individuals an equal opportunity to join the company and to progress within the company according to performance and potential. We embrace employees from all possible backgrounds representing different dimensions of diversity which include gender, race, color, religion, nationality, age, sexual orientation, disability, marital status, socio-economic conditions, and other aspects of diversity. We aim to ensure that our workplace is free of all forms of discrimination, harassment, violence, and other behaviors which might negatively impact the workplace experience, such as alcohol or substance abuse.</p><h3 id="employee-health--safety">Employee Health &amp; Safety</h3><p>DefineMe aims to provide all employees with a workplace that is healthy and safe, and free from all known health and safety risks. We observe all laws and regulations regarding employee safety and safe working practices.</p><h3 id="human-rights-in-our-supply-chain">Human Rights in Our Supply Chain</h3><p>We aim to uphold the human rights of all those involved in or affected by our business activities, and in particular, of the employees engaged in our supply chain. This is not only the right thing to do, but it also helps protect our business from risk. We are guided by our respect for internationally recognized human rights, which include those set out in the Universal Declaration of Human Rights and in the International Labor Organization&#x2019;s Declaration of Fundamental Principles and Rights at Work. We uphold all applicable laws in all countries in which we operate, and more importantly, we are willing to choose to go beyond the law where relevant in order to do the right thing and treat all those with whom we interact with respect and dignity.</p><h3 id="supplier-engagement--contract-operations">Supplier Engagement &amp; Contract Operations</h3><p>We work with outsourced vendors for the supply of some of our products and components which are manufactured and assembled to our specifications. We strive to have our outsourced vendors and key suppliers confirm that they observe the following practices which protect labor rights and human rights:</p><p>Respect for their employees and treating those employees with dignity, applying humane, decent, and fair practices.</p><p>Encourage diversity and avoidance of discrimination in the workplace.</p><p>Declare support for freely chosen employment and prohibit any form of forced labor.</p><p>Prohibit child labor under the legal age permitted by law in the country of operation.</p><p>Act in accordance with working hours as defined by local laws.</p><p>Observe laws and regulations relating to health and safety of employees.</p><p>Compensate employees in accordance with applicable laws and regulations.</p><p>Provide formal grievance mechanisms for employees to voice their concerns and receive appropriate acknowledgment without fear of retaliation.</p><h3 id="source--supply">Source &amp; Supply</h3><p>We aim to source all the materials used in our supply chain for the manufacture of our products in a way that upholds human rights. We expect our suppliers to engage in responsible sourcing practices, using verified sources where possible.</p>

Values & Ethics

<h3 id="isPasted">Conformance Status</h3><p>We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.</p><p>To fulfill this promise, we aim to adhere as closely as possible to the Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide array of disabilities. Complying with those guidelines helps us provide a site that is accessible to all people, from the blind to the motor impaired.</p><p>This website utilizes various technologies all meant to make it more accessible. We utilize an interface that allows persons with specific disabilities to adjust the website&#x2019;s UI (user interface) and design it to their personal needs. This interface replaces the older-fashioned method of providing all users with the same, lesser but accessible design or user interface.</p><h3 id="here-are-some-of-the-interfaces-capabilities">Here are some of the interface&#x2019;s capabilities:</h3><p>Font handling - users can increase and decrease its size, change its family (type), adjust spacing, alignment, line height, and more.</p><p>Color handling - users can select various color contrast profiles such as light, dark, inverted and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over 7 different coloring options.</p><p>Animations &#x2013; epileptic users can stop all running animations in an instant, at the click of a button. Those animations include videos, GIFs and CSS flashing transitions.</p><p>Content highlighting &#x2013; users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements specifically.</p><p>Audio muting &#x2013; users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.</p><p>Cognitive disorders &#x2013; we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.</p><p>Other options &#x2013; we provide users the option to change cursor color and sizing, use a printing mode, enable a virtual keyboard, and much more.</p><p>Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level every 24 hours. This AI engine remediates the website&#x2019;s HTML issues, as well as functionality and behavior, to the use of blind people that are using screen readers, and the motor impaired that are using a keyboard to operate websites</p><h3 id="we-utilize-ai-for-the-following-accessibility-components">We utilize AI for the following accessibility components:</h3><p>Screen-reader optimization: The AI runs in the background and learns the website&#x2019;s components from top to bottom, thereby providing screen-readers with meaningful data using the ARIA set of attributes. For example, it will provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.</p><p>Additionally, the AI scans all of the website&apos;s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, click the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn adjustments on as soon as they enter the website.</p><p>Keyboard navigation optimization: The AI adjusts the website&#x2019;s HTML, as well as adding various behaviors using JavaScript code to make the website fully operable by a keyboard. This includes the ability to navigate the entire site using the TAB and SHIFT+TAB keys, operate dropdowns with the arrow keys, close them with ESC, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, fill them in with the Spacebar or Enter key, and more.</p><p>Additionally, keyboard users will find quick navigation and content-skip menus (available at any time by clicking Alt+1). The AI will also handle triggered popups by moving the keyboard focus toward them as soon as they appear, and It&#x2019;ll not let the focus drift outside of it, for the best orientation.</p><h3 id="browser-and-assistive-technology-compatibility">Browser and Assistive Technology Compatibility:</h3><p>We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all the modern, major and popular systems that comprise over 95% of the users&#x2019; market share and include: Google Chrome, Mozilla Firefox, Apple Safari, Opera, Microsoft Edge and I.E 11 or above, JAWS and NVDA (screen readers), both for Windows and for MAC users. This website is operable using other systems and platforms as well, though we are not officially supporting them and recommend users to utilize the aforementioned.</p><p><br></p>

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