DefineMe logo
DefineMe logo

All articles

ReturnsUpdated 7 months ago

Do you accept returns?

Yes! We do accept returns with respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

All returns must include a copy of our invoice or packing list. Shipping charges are non-refundable. (Exception: defective or mis-shipped merchandise will be replaced or fully refunded). 

To ask for a return, please contact our support team and we will send you a shipping label.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns/

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within the US are free. Returns from outside of the US are the responsibility of the buyer.

Feel free to contact our support team for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.

Please note:

If your item was purchased from another vendor you must return or exchange it through that vendor following their return policies. We ONLY accept returns or give refunds to items purchased on our official website: 

We don't refund or exchange items purchased from or via any other vendor, there are no exceptions.

Damaged Merchandise

If your item arrives damaged, we require a photo of the damage and the condition of the packaging. Please email the photo of the damage and write a short explanation of the damage to [email protected]. Once we receive the photo and explanation of the damage, we will ship a replacement. Thank you for your cooperation. 

Order Cancelation

Orders may be canceled within 12 hours of the order being placed via email to [email protected]. If an order cancellation request occurs after 12 hours or after the order has been shipped, the order will be canceled and funds will be returned when all products are returned unused to:


2233 Barry Ave

Los Angeles CA 90064

The customer is responsible for all shipping costs associated with canceled orders after it ships from DefineMe.

Was this article helpful?